Each customer has 30 days to exchange their shoes for another pair or for in-store credit. No Refunds. The shoes must be unworn, and in their original box.
If you are interested in receiving store credit, we offer two different types.
Online Store Credit or In-Store Store Credit
There are two ways you may exchange your shoes:
Option 1: Take them to your nearest Forever Young Shoes and exchange them in-store.
Please note that if you take them in-store you will only be able to receive In-store Store Credit. If you would like Online Store Credit please proceed to option 2.
Option 2: Exchange by mail.
To exchange by mail, please put your shoes and shoe box in a protective bag or box, along with a note that includes your name, order number, and instructions for exchange or store credit. Remember to specify the type of store credit you wish to exchange for (you may ask for Online Store Credit or In-store Store Credit). If you do not specify, we will exchange your order for Online Store Credit.
Please ship your shoes to:
Forever Young Shoes
3651 Wall Ave STE #1218,
Ogden, UT 84404
If you have questions or concerns please contact us via our Contact Us page.